Last updated: 3 October 2025
Applies to: maxiron.com (the “Website”) and the MaxIron Portal for consuming MaxIron products and services (the “Portal”).
Controller & Operator: MaxIron Ltd, 3rd Floor, 86–90 Paul Street, London, England, EC2A 4NE, UK company no. 14444817 (“MaxIron”, “we”, “us”, “our”). Contact: office@maxiron.com.
1) Acceptance of these Terms
By accessing the Website or creating/using a Portal account (including via mobile app), you agree to these Terms. If you are acting for a company, you confirm you are authorised to bind that company and “Customer” means that entity. If you do not agree, do not use the Website or Portal.
These Terms incorporate by reference our Privacy Policy and Cookies Policy.
2) The Services
The Portal provides self-service access to MaxIron products and services (e.g., MaxIron Cloud, Support, Training, Certifications) (collectively, the “Services”). We may improve, modify, or discontinue features from time to time. Where changes are material, we will provide reasonable notice (e.g., in-product, email).
3) Accounts & Registration
- You must provide accurate, complete information and keep it updated.
- You are responsible for all activity under your account and for safeguarding credentials.
- Admin users may invite colleagues and assign roles; Customer remains responsible for its users’ compliance.
We may refuse, suspend, or terminate accounts where we reasonably suspect breach, fraud, or risk to the Services or other users.
4) Acceptable Use
You must not: (a) breach any law; (b) infringe IP or privacy rights; (c) upload malicious code; (d) circumvent security or rate limits; (e) overload or test vulnerabilities without written permission; (f) send spam or unauthorised marketing; (g) post unlawful, offensive, or discriminatory content; (h) misrepresent identity or affiliation. We may remove content or suspend access for AUP breaches.
5) Customer Content & Data
- Customer Content: content you or your users input/upload to the Portal remains Customer’s. You grant MaxIron a worldwide, non-exclusive licence to host, process, transmit and display it solely to deliver the Services and as otherwise permitted by law.
- You are responsible for having a lawful basis for any personal data you provide. Data protection details are in our Privacy Policy.
- Feedback: you grant us a perpetual, irrevocable, royalty-free licence to use ideas or suggestions to improve our Services without restriction.
6) Third-Party Services
The Services may interoperate with third-party tools (e.g., analytics, communications, file storage). Third-party terms apply to those tools. We are not liable for third-party services we do not control.
7) Trials, Plans, Fees & Payment (if applicable)
- Access to some Services may require a paid plan or order form/SOW (the “Order”).
- Fees are due as stated in the Order or Portal checkout, exclusive of taxes. You are responsible for applicable taxes.
- Late amounts may accrue interest and collection costs. We may suspend Services for non-payment after notice.
- Unless stated otherwise, fees are non-refundable.
8) Intellectual Property
The Website, Portal, Services, software, and related materials are owned by MaxIron and its licensors. No rights are granted except as expressly set out. You must not copy, modify, reverse engineer (except to the extent permitted by law), or create derivative works from our materials.
9) Confidentiality
Non-public information disclosed by either party and marked confidential or that should reasonably be considered confidential (“Confidential Information”) must be used only to perform under these Terms and protected with reasonable care. Exclusions apply for information that is public, independently developed, or received lawfully from a third party. Disclosures may be made where required by law, with notice where lawful.
10) Privacy, Cookies & Security
- We process personal data as described in our Privacy Policy (UK GDPR, DPA 2018, PECR).
- Non-essential cookies run only with your consent; see Cookies Policy.
- We implement appropriate technical and organisational measures; see our security statement (or contact us). No system is 100% secure—promptly notify office@maxiron.com of suspected unauthorised use.
11) Warranties & Disclaimers
THE WEBSITE, PORTAL, AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant error-free or uninterrupted operation.
12) Liability
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot legally be limited.
Subject to the above, MaxIron shall not be liable for: (a) indirect or consequential losses, (b) loss of profits, revenue, goodwill, or data, even if foreseeable. Our total aggregate liability arising out of or in connection with these Terms shall not exceed the amounts paid or payable by Customer to MaxIron for the Services in the 12 months preceding the event giving rise to the claim (or £10,000 if no paid Order exists).
13) Indemnity by Customer
Customer will defend and indemnify MaxIron against third-party claims arising from Customer Content, Customer’s unlawful use of the Services, or breach of the Acceptable Use obligations, including reasonable legal fees.
14) Suspension & Termination
Either party may terminate for material breach not cured within 30 days of notice. We may suspend access immediately if needed to protect the Services, comply with law, or for non-payment after notice. On termination, your right to use the Services ends; on request within 30 days, we will make Customer Content available for export (unless prohibited by law or not technically feasible). Sections that by nature should survive (e.g., IP, confidentiality, liability, indemnity, governing law) survive termination.
15) Export, Sanctions & Anti-Corruption
You must comply with applicable export control and sanctions laws and must not use the Services in violation of such laws. You represent that you and your beneficial owners are not on any UK, US, or EU sanctions list. You will comply with applicable anti-bribery and anti-corruption laws.
16) Force Majeure
Neither party is liable for delay or failure caused by events beyond reasonable control (e.g., internet/hosting outages, DDoS, acts of God, war, government action), provided the affected party uses reasonable efforts to mitigate and resumes performance promptly.
17) Changes to these Terms
We may update these Terms to reflect changes in law or Services. We will post updates and revise the “Last updated” date; for material changes, we will provide advance notice where practicable. Continued use after the effective date constitutes acceptance.
18) Miscellaneous
- Governing law & courts: England & Wales law; exclusive jurisdiction of the courts in London.
- Notices: by email to your account email or in-product; to us at office@maxiron.com.
- Assignment: You may not assign without our consent; we may assign to an affiliate or in connection with a reorganisation, merger, or sale.
- Entire agreement: These Terms + incorporated policies + any Order are the entire agreement and supersede prior discussions.
- Severability; no waiver: If a clause is unenforceable, the rest remains in effect; no waiver unless in writing.
- No partnership: These Terms do not create a partnership, agency, or joint venture.